Complaints Procedure

Stacey Mann Estates.

To help us improve our standards please let us know at the earliest opportunity if you have a complaint. We are very committed to providing a professional service and will endeavour to satisfy the problem as soon as possible.

If you have a complaint then please put this in writing with full details and time frames and send to: Mr Brian Stanleick, 17 Alverton Street, Penzance Cornwall TR18 2QP.

If the complaint is against Brian please address to Mr Stacey Mann.

Your letter will be acknowledged in 3 working days, the complaint will be fully investigated with results sent to you in 14 working days.

If you are still not satisfied you should contact us again and a review with a director can be undertaken within 14 days.

If after this the conclusion is not satisfactory you should contact the property ombudsman to request an independent review: Milford House, 43-44 Milford Street, Salisbury. SP1 2BP.


Stacey Mann Estates has one of the lowest fees in Penzance and offer a free market appraisal to sell your home. Stacey has over 20 years experience, a huge knowledge of Penwith and born and bred in Penwith, Cornwall.


Stacey Mann Estates Ltd.
17 Alverton Street,
Penzance, TR18 2QP

T: 01736 368705

© 2022 Stacey Mann Estates Ltd. Registered in England and Wales Company No. 11523023.
Designed and built by Whittle Design Studio Ltd

Pin It on Pinterest

Share This